Refunds and cancellation

If a plan is not what you needed, write to support@cartevoir.com within 14 days of your first payment and we refund it in full. No questions asked. This applies once per customer, to monthly and annual plans alike.

You can cancel at any time from Account, Billing, which opens the Stripe customer portal, or by writing to us. Cancelling stops the next charge. You keep access until the end of the period you have already paid for, and nothing is charged after that.

Outside the first 14 days we do not refund part of a month or part of a year, except where the law requires it or where we end your plan for a reason other than a breach of the terms, in which case we refund the unused period.

We email a reminder before an annual plan renews. If a renewal charge goes through that you did not mean to keep, write to us within 14 days of the charge and we refund that renewal in full.

Seats you add are charged straight away for the rest of the current period, pro rata. Seats you remove stop at the next renewal and are not refunded for the current period.

A duplicate charge, a charge after you cancelled, or a charge for the wrong plan is always refunded in full, whenever you notice it.

Enterprise plans and anything invoiced under a signed order follow the terms of that order.

Refunds go back to the card or account you paid with, through Stripe. Stripe usually shows them within 5 to 10 business days, depending on your bank. We never ask for card details by email.

Billing and support: support@cartevoir.com. Please write from the email address on your account, so we can find it. See also the support page.