Troubleshooting saved views, permissions, imports and loading

Common problems and what to do about each.

What you get: The problem fixed, or a clear message to send to support.

If something is wrong

My saved views are gone.: Saved views live in this browser. Clearing site data, a private window, or another browser starts empty. If you were signed in when you first saved them, they were copied to your account once; sign in again to see account items.
A page says it needs a plan.: That feature is paid, and the message names what it needs. The map itself stays free. See Account and billing.
An import says no valid rows.: Check the header: name, lat and lon (or latitude and longitude). See Add your own sites and the sample CSV.
The map is black or never draws.: The map needs WebGL. Check hardware acceleration is on in the browser settings, close other heavy tabs, and reload. Recent Chrome, Edge, Firefox and Safari work.
A layer says unavailable or stale.: Its source did not answer or has not updated. Other layers keep working; try again later. It is not showing zero.
The link I was sent opens somewhere else.: Paste it into the address bar of an open Cartevoir tab or a new tab; both work. If it is from an Intellivoir page, it opens that page, not the map.
The sign-in email did not arrive.: Check spam, then ask for a new link.
Nothing here helped.: Write to support@cartevoir.com from your account's email, with what you did and what you saw.

Last checked against the product on 23 September 2026. Live contents change; this describes how the product works.